Last updated: October 2026
At TLC Luxury Travel, trust is an important part of every relationship we build. That includes respecting your privacy and taking reasonable care of the personal information you share with us.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices you have regarding your personal information.
Information We Collect
When you contact TLC Luxury Travel, we may collect information you choose to provide, such as your name, email address, telephone number, travel interests, preferences, and details about a journey you are considering.
As we begin planning travel together, additional information may be required to make reservations and provide travel services. Depending on the journey, this may include information about other travellers in your party and other details reasonably necessary to arrange your travel.
Our website may also collect limited technical information automatically, such as browser or device information and general website usage data, through cookies or similar technologies.
How We Use Your Information
We use personal information only for reasonable purposes connected with our relationship with you and the services we provide. This may include responding to your enquiry, understanding your travel needs and preferences, researching and recommending travel options, arranging and managing reservations, communicating with you about your journey, and providing support before, during, and after travel.
We may also use information where reasonably necessary to operate and improve our business, maintain appropriate records, meet legal or regulatory requirements, and protect against fraud or misuse.
Sharing Information When Planning Your Travel
Travel planning often requires information to be shared with organizations involved in arranging or providing your journey.
TLC Luxury Travel works in association with Mason Horvath Travel, which provides professional travel-industry infrastructure and support and operates in Canada and the United States.
When necessary to research, arrange, manage, or support your travel, relevant information may also be shared with appropriate travel suppliers and service providers. These may include airlines, hotels, cruise lines, tour operators, destination specialists, transportation providers, insurance providers, and other organizations involved in your journey.
We share only information reasonably required for the purpose for which it is being provided.
Some travel partners and service providers may be located outside your province or country. As a result, information provided in connection with your travel may be processed or stored in other jurisdictions and may be subject to the laws of those jurisdictions.
Protecting Your Information
We take reasonable administrative and technical measures to safeguard personal information in our care.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore use reasonable care appropriate to the nature of the information and the services we provide.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and travel records, or to meet legal, regulatory, accounting, or other legitimate requirements.
When information is no longer reasonably required, it may be securely deleted or otherwise disposed of in accordance with applicable requirements.
Cookies and Website Services
Our website may use cookies and similar technologies that help the website function properly and provide information about how visitors use the site.
Some website functions or services may be provided by third parties. Those providers may process limited information in accordance with their own privacy practices.
You can usually control or disable cookies through your browser settings, although doing so may affect the operation of some website features.
Your Privacy Choices
You may contact us if you would like to ask about the personal information we hold about you, request that inaccurate information be corrected, or raise a question or concern about how your information has been handled.
Where applicable, requests will be addressed in accordance with relevant privacy requirements and subject to any information we are required or permitted to retain.
Changes to This Policy
We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change. The current version will be posted on this website with the date of the most recent update.
Contact Us
If you have questions about this Privacy Policy or how TLC Luxury Travel handles personal information, please contact us through the Start a Conversation page on this website.